Frequently asked questions
Do you ship to my country?
Yes, we proudly offer tracked worldwide shipping for every order.
We cooperate very closely with our trusted 3rd party shipping providers USPS, Canada Post and Australia Post, and local carriers to deliver your order quickly and securely.
When will my order be delivered?
After your payment is verified, we start working on your order immediately.
It usually takes 1-4 business days to process and ship your order.
US & EU: 1-2 weeks
Worldwide: 2-4 weeks
Once your order has shipped, you will receive a shipping confirmation email with your tracking number so you are always informed about your order whereabouts.
How do I track my order?
Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed about your orders whereabouts at any time.
Depending on your location the tracking information will be provided by USPS, Canada Post, Australia Post or your local carrier.
What is your return policy?
We proudly offer a 30 day money back guarantee.
If you aren’t 100% satisfied with your purchase, you can return any unused items hassle free within 30 days of receipt.
Funds are returned to your original payment method as soon as your items have arrived at our warehouse.
What if I have more questions?
Our dedicated customer service team is always happy to chat. Whether you need help with sizing, styling tips, or just want to say hi, we're here for you!
So please, feel free to contact us anytime using our contact form or email us at info@iverostudio.com